Frequently Asked Questions
How can we place an order?
Simply contact us via your proffered method and state your requirements. After we review the order, we will come back with a more detailed quote, payment instructions and further handling explanation.
What type of products/species do you offer?
We have a vast product range. You can browse all of our products on our website. If you need something specific for a particular application, our sales team will be more than happy to advise on the best species for the job.
We are looking to confirm if you hold stock of a product.
Give us a call or send us an e-mail, we will be able to advise if we have the product in stock or if we can source it for you.
Can we order specific length timber?
Yes you can, but it will depend upon product availability at the time of order.
Do you accept cash?
Yes, if you require, we can take direct transfers.
Does your timber meet our expectations?
Since there are many variables when dealing with wood products, we always suggest on asking us before hand, and clearly stating your needs. We are fully open and transparent, if for some reason we cannot fulfil you order, we won’t take it. We aim to provide only high-quality solutions, that satisfy our clients.
Can we come to your site to have a look at the product?
Site visits can be arranged by appointment. If you call our sales managers, they will be able to sort this for you.
Do you have a minimum order quantity?
Yes. Every single wood product has it’s own MOQ. You can check the numbers in our website. If you have any special needs contact us, we may be able to sort it out.
Are you open at weekends?
Some of our production sites operate at the weekend but our offices and managing staff are not manned at weekends.